Diensten Tech Ltd

Application Support Engineer (Contractor at Accenture) | Delhi India

Jun 2025 - Present

• Provided remote and onsite application support as a contractor deployed at Accenture.
• Troubleshot application, Windows, hardware, software, and network-related issues.
• Resolved incidents and service requests while meeting SLA requirements.
• Installed, configured, and maintained enterprise applications and end-user systems.
• Worked with cross-functional teams to investigate and resolve application-related issues.
• Performed user account management and access provisioning using Active Directory.
• Documented issue resolutions and maintained technical documentation for recurring incidents.

Precision Infomatic

Desktop Support Engineer | Chennai, India

Nov 2024 – Oct 2025

• Delivered IT support for enterprise clients including SFL, Inalfa, Adrenalin, Turbo Energy & Bajaj Allianz.
• Resolved hardware, software, and network issues for 20+ enterprise users across multiple client locations.
• Configured and supported DNS, DHCP, IP addressing and assisted with Active Directory tasks.
• Managed incidents via ManageEngine ServiceDesk aligned with ITIL workflows.
• Performed system updates, antivirus checks, asset onboarding and patch management.

APP Technology

Desktop Support Engineer | Chennai, India

Jan 2024 – Oct 2024

• Resolved hardware, software and networking issues across Windows environments.
• Performed OS installation, software deployment and component replacement.
• Supported daily IT operations and workstation maintenance in LAN/WAN networks.